Job Description
Customer Service Representative
A US-headquartered product company scaling its India customer hub
Location: Remote (India)
About the Company
A fast-growing, US-headquartered product company is expanding its India customer team and has partnered with Flexiple to hire. You will be the voice customers hear first, helping a global product feel reliable and human. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Service Representative, you will handle inbound queries across chat, email, and phone, resolve issues end to end, and make sure every customer leaves the conversation in a better place than they started.
Key Responsibilities
Customer Handling
- Respond to customer queries across chat, email, and phone with care and speed
- Resolve account, billing, and product questions on first contact where possible
- Log interactions accurately and follow up until issues are fully closed
Quality & Coordination
- Escalate complex cases to the right team with clear context
- Spot recurring issues and share patterns with the wider team
Ideal Candidate Profile
- 1 to 5 years in customer service, support, or a contact-centre role
- Clear, friendly written and spoken English
- Patience, empathy, and a calm approach under pressure
- A reliable remote-work setup and comfort with support tools
Preferred Qualifications
- Experience supporting global or US customers
- Familiarity with helpdesk tools such as Zendesk or Freshdesk
- Comfort with a partial US time-zone overlap
What We Offer
- A customer-facing seat with a global product company's India team
- Remote-friendly, pan-India hiring with long-term placement
- Structured onboarding and a clear path to grow
- One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit
More Info
Key Skills
About Company
