Customer Service Representative

Customer Service Representative

A high-growth, VC-backed SaaS company hiring its founding India team, building its first customer service function around a growing user base

Location: Remote (India)

About the Company

The company has partnered with Flexiple to hire a Customer Service Representative who can keep response times tight as the user base grows. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Service Representative, you will be one of the first points of contact for customers, helping shape support processes as the team grows.

Key Responsibilities

Query Resolution

• Respond to customer queries across email, chat, and phone within SLA
• Diagnose issues accurately and resolve them at first contact where possible
• Escalate complex or unresolved issues with clear, complete context

Process & Feedback

• Keep interaction records accurate and up to date in the support system
• Follow updated processes and product changes as they roll out
• Share recurring customer feedback with the team lead

Ideal Candidate Profile

• 1 to 4 years in a customer service, support, or call-centre role
• Clear, friendly communicator who can stay patient through repetitive queries
• Comfortable learning a new product or platform quickly
• Clear written and spoken English and a reliable remote-work setup

Preferred Qualifications

• Experience with a helpdesk or CRM platform
• Prior experience supporting a software or digital product

What We Offer

• A genuine build mandate — you help define the support process, not just follow one
• Remote-friendly, pan-India hiring with long-term placement
• Direct visibility with the founding team on customer feedback

Hiring Process

HR Screening → Assignment → Manager Round → Culture Fit

This posting fills one seat now, with your application retained for the next service hire.