About The Company
Excevo is a prominent B2B technology and outsourcing service provider headquartered in England. Specializing in delivering innovative business and technical solutions, Excevo caters to the global online industry by offering expert services that enhance operational efficiency and customer engagement. The company prides itself on fostering a dynamic and growth-oriented environment, attracting high achievers who are eager to work alongside like-minded professionals. With a focus on quality, reliability, and technological excellence, Excevo continuously strives to meet the evolving needs of its clients across diverse sectors.
About The Role
We are seeking a dedicated and enthusiastic Customer Service Agent to join our team remotely. In this role, you will be responsible for managing customer interactions via web chat, email, and social media platforms, ensuring all queries are addressed promptly and professionally. This position offers an excellent opportunity for individuals passionate about customer care to work in a supportive environment while developing their skills in a fast-paced, technology-driven setting. The role requires flexibility with working hours, including weekends and public holidays, and the ability to handle multiple customer interactions efficiently. Successful candidates will be proactive problem solvers, excellent communicators, and team players committed to delivering exceptional service.
Qualifications
The ideal candidate should possess a minimum of a Bachelor's degree and have at least four years of experience in customer service. Fluency in written and spoken English is essential, along with strong typing skills to handle high-volume interactions. Candidates must be highly adaptable, with a positive attitude and the ability to work well under pressure with minimal supervision. Flexibility to work across various shifts, including night shifts, is required. A genuine passion for customer satisfaction, quick learning ability, and a proactive approach are key attributes for success in this role. Candidates should also have a reliable laptop or PC with a minimum 15.6-inch screen and stable internet access.
Responsibilities
- Handle customer queries across web chat, email, and social media platforms following company procedures.
- Identify and escalate priority issues to the Team Leader and Operations team for prompt resolution.
- Participate actively in team meetings and contribute to a collaborative work environment.
- Maintain professionalism and politeness while interacting with customers, ensuring a positive experience.
- Probe and troubleshoot customer issues, providing accurate and satisfactory solutions.
- Adhere to shift schedules strictly and manage time effectively to meet performance metrics.
- Follow internal policies, procedures, and processes to ensure consistency and quality in service delivery.
- Work towards achieving individual and team KPIs and objectives.
- Be adaptable to changing client requirements and work hours, including weekends and public holidays.
Benefits
Excevo offers a competitive hourly rate of ₹248.13, with payments made monthly via bank transfer on or before the 5th of each month. The role provides flexible remote working options, allowing you to work from anywhere in India. You will gain valuable experience in a global organization, working with a diverse team of professionals. This position offers opportunities for skill development, career growth, and exposure to the latest customer service technologies. Additionally, the company fosters a supportive environment where high performers are recognized and rewarded for their contributions. As part of Excevo, you will be part of a forward-thinking organization committed to excellence and innovation in the outsourcing industry.
Equal Opportunity
Excevo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected characteristic. Our recruitment process is merit-based, transparent, and free from any form of bias. We encourage all qualified individuals to apply and join our team to contribute to our mission of delivering exceptional services to our clients worldwide.
