Customer Service Representative

Role Description

This is a full-time on-site role for a Customer Service Representative, located in Chennai. The Customer Service Representative will be responsible for managing customer interactions, ensuring customer satisfaction, and addressing inquiries or issues. The role includes delivering exceptional customer experiences, resolving concerns, and representing the company professionally. Candidates will also handle day-to-day customer support tasks to maintain positive relationships with clients.

Qualifications

• Strong expertise in Customer Service, Customer Support, and Customer Satisfaction
• Experience in managing Customer Interaction, enhancing Customer Experience, and building customer trust
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced environment and efficiently manage multiple responsibilities
• Prior experience with CRM software or tools is a plus
• Proven ability to adapt to diverse customer needs and provide tailored solutions
• Bachelor's degree or equivalent experience in a related field is preferred