Customer Service Representative

Company Description Eventdia is India's first smart event planner, offering a unified platform for customers, event vendors, and event planners. The company enables users to create memorable celebrations while managing every aspect of an event through a single, streamlined interface. Eventdia focuses on trusted connections and secure processes, helping vendors and planners grow their businesses and build long-term client relationships. Team members contribute directly to enhancing event experiences and simplifying event management for a diverse range of users.

Role Description This is a full-time, on-site Customer Service Representative role based in Delhi, India. The Customer Service Representative will handle outgoing event vendor and freelancer onboarding and incoming inquiries from customers, vendors, and planners via phone, email, and chat, providing clear information and timely resolutions. Responsibilities include guiding users through platform features, troubleshooting account or booking issues, documenting interactions, and escalating complex cases when needed. The role also involves monitoring user feedback, supporting event-related queries, and collaborating with internal teams to improve service processes and overall customer experience. This position requires consistent on-site presence to coordinate closely with colleagues and ensure smooth day-to-day operations.

SPECIFIC REQUIREMENTS

1. ENGLISH SPEAKING FLUENCY
2. POSSESSION OF ONES OWN LAPTOP THAT IS ABLE TO BE BROUGHT TO THE OFFICE WITH YOU
3. ACCEPTANCE OF WORKING AT OUR OFFICE MON-SAT WHICH IS LOCATED NEAR TO NOIDA SECTOR 16 METRO STATION. THIS IS NOT A WFH / HYBRID ROLE

Qualifications

• Candidates should possess skills in Customer Service and Customer Support to manage inquiries and resolve issues effectively.
• Candidates should possess skills in Customer Experience and Customer Satisfaction to ensure positive interactions and long-term user engagement.
• Candidates should possess skills relevant to Customer Service Representatives roles, including handling diverse audiences and managing multiple cases.
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally in English and relevant local languages.
• Ability to work on-site in Delhi, India, with strong teamwork, problem-solving, and time-management skills.
• Comfort using digital platforms, CRM tools, and basic office software; prior experience in event services or tech-enabled customer support is an advantage.
• Relevant education in business, communications, hospitality, or a related field is preferred but not mandatory, depending on experience.