Customer Service Representative

Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B

customers.

Process domestic, export, and consignment orders, including order entry, confirmation,

invoicing, and delivery follow-up.

Coordinate with internal teams to resolve order fulfilment and operational issues.

Prepare and manage required order and delivery documentation.

Process credit and debit notes related to orders and customer complaints.

Handle customer complaints and service cases related to sales orders.

Respond to customer inquiries accurately and within agreed timelines.

Maintain strong working relationships with internal and external stakeholders.

Support internal and external audits when required.

What Makes You the Right Fit

Bachelor's degree in any field.

2–3 years experience in B2B Customer Service, Order Management, or Supply Chain.

Basic knowledge of domestic and international trade processes.

Proficiency in SAP and MS Office.

Good English communication skills (written and verbal).

Good communication and teamwork skills.

Comfortable working in a cross-cultural environment.