Customer Service Representative

Job Purpose:

dnata is world's trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world. As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer a wide range of quality and safe ground handling, cargo, travel, catering, and retail services in 35 countries across 6 continents, contributing to a memorable travel experience in the air and on the ground. If it's part of the journey, it's part of the portfolio.

As a Customer Service Agent, you will have the important role of being the voice of our major airline clients, providing our client's valued customers with accurate and up-to-date information about our products and services. We are seeking a skilled professional to provide exceptional customer service by promptly and accurately responding to inquiries through voice support. Your role will be crucial in ensuring that our customers feel valued and supported throughout their journey.

Job Title: Customer Service Agent

Job Type: Contract to Hire (3 Months contract and it will be converted to a fulltime based on performance)

Job Location: Bengaluru, KA

Shit: Rotating Shifts and Rotating offs(2days)

Qualification:

• Freshers: Minimum of 12+ years of education in Travel, Tourism, Aviation, or a recognized Aviation certification course (preferred).
• Experienced candidates: Prior work experience specifically in Travel, Tourism, or Aviation companies is preferred.
• Language skills: Fluency in both spoken and written English.
• Interpersonal skills: Strong customer service orientation with excellent communication and interpersonal abilities.
• Technical skills: Proficiency in PC-based applications, including Microsoft Word, Excel, and Email.
• Work conditions: Flexibility to work in any shift, including night shifts, as per business requirements.
• Work Location: Bangalore and this is a work-from-office role only.
• Our office location: dnata International Pvt Ltd, 3rd Floor, Smartworks Sargod Imperial, Residency Road, Bangalore - 560025

Immediate joiners and candidates with shorter notice period are preferred.

• If you are interested to apply, please mail your CV to [Confidential Information] or apply on this job post.