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You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
Support inbound sales through upselling or cross selling of products or services.
•Ability to handle disputes
•Ability to manage multiple stakeholders
•Ability to meet deadlines
•Ability to work well in a team
•Adaptable and flexible
US shift time
Work from Office
COMMUNICATION SKILLS ARE MANDATORY. ONLY CANDIDATES WITH GOOD COMMUNICATION SKILLS WILL BE CONSIDERED FOR THIS ROLE. AN ACCENT WOULD BE AN ADDED BONUS.
Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Master OF Business Administration (M.B.A), Bachelor of Applied Science (BAS), Bachelor of Business Administration (B.B.A), PGDM, Bachelor of Arts (B.A), Post Graduate Diploma in Computer Applications (PGDCA), Master in Computer Application (M.C.A), Associate of Arts, Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com), Bachelor of Science (B.Sc)
Diensten Tech Ltd (DTL) is a leading IT service organization dedicated to providing high-quality solutions in Professional Services, Corporate Training, Digital Content Solutions, and Managed Services. We specialize in helping businesses accelerate their digital transformation, leveraging a team of highly skilled software engineers and flexible engagement models to deliver innovative and tailored solutions.
Our Corporate Training division focuses on building skills in emerging technologies at scale, helping companies create smarter, growth-oriented workforces. Additionally, our Digital Content Solutions offer cutting-edge, scalable learning experiences, including gamification and custom eLearning development, designed to meet our clients' most critical learning needs.
With Managed Services, DTL takes over daily operations of specialized applications, allowing businesses to enhance end-user capabilities, free internal IT resources for strategic initiatives, and focus on core competencies. Through a commitment to seamless execution and long-term relationships, we deliver lasting value to our clients.
Job ID: 146595337
