One of India's fastest growing consumer health startups -- Clinikally -- is looking for a stellar Customer Support/Service Executive. We are hiring bright, articulate, detail-oriented applicants with a desire to provide seamless & great customer service.
About the role:
This is a role that offers endless learning opportunities. A customer service executive is a critical part of Clinikally.coms user's journey. We require action-orientated and flexible problem-solvers who will assist customers in resolving any and all customer facing problems within a fast-paced environment. You will will assist customers via phone, email and chat, utilising a variety of software tools to navigate customer flows, as well as researching and reviewing policies to communicate effective solutions.
What you will do:
- Capability to identify what customers need and deliver suitable solutions efficiently and with professionalism.
- Proper urgency, dedication, and attention to quality when addressing customer requirements.
- Skill in managing disputes and establishing realistic expectations with customers.
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Collaborate cross functionally with the brand marketing & tech team to ensure that new customers are onboarded successfully.
- Identifying opportunities to increase customer satisfaction and revenue.
- Ensuring high repeat and retention from customers.
- Building up domain expertise and providing training & ongoing support as required.
- Providing feedback on critical customer pain-points to internal teams.
Ideal candidate:
- You have at least 1 year experience within a Customer Success role
- Competency in utilizing email, chat, and phone calls for customer interactions.
- Skilled at comprehensively understanding and appropriately reacting to customer concerns.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are highly goal driven and work well in fast paced environments
- Proficiency in expressing ideas clearly and succinctly to both external customers and internal teams.
- Ability to craft well-written and informative replies to customer queries.
- Proficient computer abilities; well-versed in Microsoft Office, Excel, email, chat, app and web.
- Exceptional written and oral communication skills will go a long way
- You have at least 1 year experience within a Customer Success role, ideally in e-commerce/healthcare
- You are a strong team player who can juggle multiple stakeholders effortlessly
