Customer Service Representative(Chat support)

Candidate Requirements :

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems.

Required Qualifications

• 0–2 years of customer service experience (chat support preferred).
• Strong written communication skills in English.
• Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Excellent typing speed and accuracy.

Educational Background Eligibility

Process only candidates with the following qualifications:

• B.Sc.
• B.Com.
• B.A.
• MBA

Do not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.

Typing Test

TypingTest.com – Complete a 60-second Typing Test.

Important Guidelines

• Do not process candidates with international work experience or prior government employment.
• Two non-productive recruiters from the Noida team will be assigned to handle BGV documentation.
• Two dedicated BGV processors will be assigned in Hyderabad, including Haritha (tentative) and one additional resource (TBD).

Educational Documents Required

• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet
• Provisional Certificate

Employment Documents Required

• Offer Letter(s)
• Experience Letter(s) from all previous employers
• Last three months salary slips from the latest employer (or bank statements if salary slips are unavailable)

Mandatory Documents

• Aadhaar Card copy
• PAN Card copy
• Updated Resume (All education and employment details must match the supporting documents.)

Client Benefits :

The client will provide:

• Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
• Meals will not be provided.

One month of training at the client site, after which candidates will move into production