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Key Responsibilities:
• Handle customer interactions through chat platforms professionally and efficiently.
• Understand customer concerns and provide timely resolutions.
• Maintain quality, productivity, and customer satisfaction standards.
• Manage multiple chat conversations simultaneously.
• Accurately document customer interactions in internal systems.
• Follow process guidelines and compliance requirements.
Eligibility & Requirements:
• Freshers to 2 years of experience.
• Strong written English communication skills.
• Good typing speed and accuracy.
• Customer-focused attitude and problem-solving ability.
• Prior Chat Support/BPO experience preferred.
• Qualification: BA, B.Com, B.Sc, MBA.
• Not Eligible: B.Tech, M.Tech, MCA, BCA.
• Comfortable with rotational shifts and 100% Work from Office.
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.
Job ID: 150033069
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