Customer Service Representative (Bilingual - Mandarin)

Position Summary

The Customer Service Representative is responsible for processing customer orders, handling inquiries and ensuring timely and accurate service delivery while maintaining a positive customer experience.

Key Responsibilities

• Enter and process customer orders accurately.
• Confirm orders with customers and provide delivery timelines.
• Track orders and ensure timely fulfillment.
• Provide updates on order status, delivery schedules, and issues.
• Resolve routine customer issues and escalate when necessary.
• Fulfill individual and contribute to team KPIs (OTIF, order accuracy, response time).
• Liaise with logistics, warehouse, and planning teams to support order fulfillment.
• Follow up on delivery and documentation requirements.
• Other adhoc tasks where necessary.
  
  

Experience

• Min. 1-2 years of experience in customer service, order management or supply chain operations.
• Strong problem-solving and communication skills.
• Proficiency in English and Mandarin required to effectively communicate with Chinese-speaking stakeholders.
• Welcome SG PR/ Singaporeans/Malaysian to apply.