We are looking for a Customer Service Representative to handle an International Voice Process. In this role, you'll solve routine problems by following established guidelines and escalating complex issues when necessary. You'll work within a team, with clear instructions on daily tasks and new assignments, and contribute to the team's overall workload while maintaining a focused scope of work as an individual contributor.
Key Responsibilities
- Solve routine customer problems effectively, primarily by following established guidelines and referring to general protocols.
- Manage daily work tasks with detailed to moderate levels of instruction, ensuring decisions align with impact on your work.
- Engage in routine interactions primarily within your team and with your direct supervisor.
- Become well-versed with basic statistics and business terms relevant to daily operations, utilizing this knowledge in discussions with stakeholders.
- Contribute to the overall team's workload by managing your deliverables efficiently and providing support to the team when required.
- Operate as an individual contributor within a team structure, focusing on a predetermined scope of work.
- Maintain clear and professional communication with international customers over the phone.
- Accurately document customer interactions and resolutions.
Required Skills & Qualifications
- Proven experience in an International Voice Process customer service role.
- Ability to solve routine problems efficiently and follow established guidelines.
- Strong verbal communication skills for effective international customer interaction.
- Good understanding of basic statistics and business terms.
- Ability to work as an individual contributor within a team environment.
- Strong organizational skills and ability to manage daily tasks effectively.
- A high school diploma or equivalent is typically required; a bachelor's degree is a plus.
