Client: OPTUM
Joining Locations: Hyderabad
Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round
Drive Dates : Daily Walkin @ Artech Hyd
Drive Timing : 10:00 AM to 1:00 PM
Office Addresses :
Hyderabad Office:
Artech Infosystems
Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
Required Qualifications
- 0–2 years of customer service experience (chat support preferred).
- Strong written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.
Educational Background Eligibility
Process only candidates with the following qualifications:
B.Tech, M.Tech, MCA, or BCA qualifications.
Typing Test
TypingTest.com – Complete a 60-second Typing Test.
Candidates must agree to the following conditions before processing:
- 6-month contract
- Complete Night Shift
- Rotational weekly offs
- 100% Work from Office
- No unplanned leave or NCNS (No Call No Show) cases will be entertained.
- Extended break times without valid reasons will not be accepted.
- No public holidays.
- Candidates must adhere to all company policies and expectations.
- Non-availability of company transport is not a valid reason for reporting late to work.
- Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document).
Client Benefits :
The client will provide:
- Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
- Meals will not be provided.
- One month of training at the client site, after which candidates will move into production.
