Customer Service Representative
- Posted 12 hours ago
- Be among the first 10 applicants
Job Description
- 2+ years of experience in international customer support, including ownership of complex or escalated cases, via phone and messaging/chat
- Previous experience working in highly regulated industries such as FinTech, financial services, insurance, or crypto environment/company
- Experience using AI-powered tools (e.g., AI copilots, chatbots)
- Proven ability to manage high ticket volumes across multiple channels while exceeding targets (CSAT, QA, TTR, FCR)
Blended Process : Chat+calls
Work mode: WFO, Night shift
Experience: 2-3 years
Location : Hyderabad
More Info
Key Skills
AI-powered tools
chatbots
About Company