Customer Service Representative

WNS Global – Customer Support Executive, Pune

Process: Voice / Chat / Email

Experience: 1–10 years

Qualification: Graduate

Key Responsibilities

• Handle customer queries through Voice, Chat and Email channels.
• Provide accurate and timely resolutions while maintaining high customer satisfaction.
• Follow process guidelines, SOPs and quality standards.
• Maintain proper documentation and update customer information.
• Achieve defined TAT, CSAT, AHT and quality targets.

Required Skills

• Excellent English communication and customer-handling skills.
• Good typing and written communication skills for Chat & Email.
• Basic computer knowledge and ability to work on multiple systems.
• Customer-focused attitude with good problem-solving skills.
• Willingness to work in rotational shifts / rotational week-offs.