About Markovate
At Markovate, we don't just follow trends—we drive them. We transform businesses through innovative AI and digital solutions that turn vision into reality. Our team harnesses breakthrough technologies to craft bespoke strategies that align seamlessly with our clients ambitions. From AI consulting and Gen AI development to pioneering AI agents and agentic AI, we empower our partners to lead their industries with forward-thinking precision and unmatched expertise.
Job Overview:
We are growing our team and looking for a Customer Service Representative to join our Chat Support division. This role is ideal for individuals who excel in real-time customer interactions, providing prompt, professional, and empathetic assistance through online chat platforms.
Responsibilities:
- Engage with customers via web chat and email to address inquiries, resolve issues, and provide service information.
- Offer prompt, accurate, and professional responses to customer queries.
- Work during the night shift hours to support our global customer base.
- Maintain a high level of alertness and attentiveness during the night hours.
- Collaborate with customers across various chat platforms to deliver consistent and effective support.
- Manage multiple customer interactions simultaneously.
- Develop a deep understanding of our services to provide detailed and relevant information to customers.
- Identify and resolve customer issues, escalating to higher levels of support when necessary.
- Troubleshoot technical problems and provide step-by-step guidance.
- Maintain accurate and detailed records of customer interactions, transactions, and resolutions.
- Provide insights and feedback on common customer issues.
- Prior experience in handling U.S. and Canadian customer support, including voice and chat processes, is a must.
- Preferably trained under U.S. or Canada-based Team Lead/Trainer.
Requirements:
- Must have 2-3 years of previous experience in customer service, with a focus on chat support.
- Ability to work during the night shift hours, including weekends.
- Should have working knowledge of the Freshchat platform, or Live Chat or Zendesk or Intercom or Freshdesk
- Must have proficiency in written English.
- Excellent written communication skills with a strong command of grammar and spelling.
- Tech-savvy with the ability to navigate multiple systems and platforms.
- Strong problem-solving skills and a proactive approach to customer issues.
What it's like to be at Markovate:
- At Markovate, we thrive on collaboration and embrace every innovative idea.
- We invest in continuous learning to keep our team ahead in the AI/ML landscape.
- Transparent communication is key—every voice at Markovate is valued.
- Our agile, data-driven approach transforms challenges into opportunities.
- We offer flexible work arrangements that empower creativity and balance.
- Recognition is part of our DNA—your achievements drive our success.
- Markovate is committed to sustainable practices and positive community impact.
- Our people-first culture means your growth and well-being are central to our mission.
