Customer Service Representative

1 Finance

Mumbai

0-2 Years

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Job Description

Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
Educating members on our tools and features to enhance adoption and retention
Attending to issues faced during the member lifecycle
Support members via the in-app chat service, emails and over the phone throughout the member journey
Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
Address member complaints in a compassionate and patient manner
Strive to achieve high member satisfaction by going above and beyond and delivering a WOW member experience every time
Motivate and encourage members across the member journey to maximize member satisfaction
Collaborating with the rest of the team on new member-centric initiative
Proactively review the user journey, find and work upon areas of improvement
Excellent written and verbal communication skills and strong command over English language
Collaborative and result orientedStructured approach of thinking and executionStrong sense of service orientation and solution driven approach

More Info

Job Type:

Permanent Job

Industry:

Banking

Role:

Other Customer Service /Call Center

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

1 Finance

1 Finance Private Limited is a reimagined personal finance institution that offers qualified, unbiased, and hyper-personalised advisory on ones personal finances including but not limited to assets, liabilities, income, expenses, and insurance.

Job ID: 117052135

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