Customer Service Rep I

Job Description:

Responsibility of an Operations Support Executive includes supporting various operation teams by driving vendor for delivery as per SLA. reviewing and implementing improvement & responsible to drive various parties as per SLA.

Duties / Responsibility

• Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals.
• Managing customer expectations and escalations.
• Fair knowledge of Helpdesk operation, Cash in transit,   Insurance process
• Must be of aware of regulatory guidelines by authorities
• Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement
• Should be able to communicate with customer & internal stake holder.

Citification & Skills

• Must have Bachelors / Masters degree
• Must possess exceptional communications skills as he deals with people from the top management, clients, customers, and staff. He/she must be analytical, professional and organized.
• Should know how to work independently and as part of a team.
• They must have excellent mathematical skills.

Note: Please apply those who are from Mumbai Location

Role: Finance - Other

Industry Type: FinTech / Payments

Department: Finance & Accounting

Employment Type: Full Time, Permanent

Role Category: Finance

Education

UG: Any Graduate