Customer Service & Operations Credit Delivery Team Manager, AVP

What you'll do

• As a Customer Service & Operations Credit Delivery Team Manager, youll be providing expertise in regulatory, system, process, product, or customer proposition impacts on your operations.
• Youll be leading the analysis of how changes to the business operating model will impact existing procedures and drive recommendations on our approach. In doing so, youll ensure the successful deployment of changes to systems, providing system support while managing communication with the business.

In addition, youll be:

• Reviewing credit documentation including loan applications, disclosures, and credit evaluations
• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Assisting with the production of relevant policy related credit products and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech, and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes, and controls

The skills you'll need

• To succeed in this role, youll need credit operations experience, and knowledge of practices and processes as well as emerging credit ops thinking. Youll also bring knowledge of project management methodologies.

Youll also need:

• The ability to lead and coach a team
• Knowledge of credit operations, process management, and products
• The ability to develop business and technical architectures
• An understanding of technology governance
• An understanding of internal and external regulatory frameworks