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Join us as a Customer Service & Operations Analyst
This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes.
The Skills You'll Need
What You'll Do
In this key role, you'll be providing crucial support to customers and colleagues in our contact centres.
You'll be responding to and investigating queries, providing support on business processes, policies, and procedures, and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You'll Also Be
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate. As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these. Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence. One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025. We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
Job ID: 109146687
