Job Description

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer & Valuer

Office Location:

Position description: #*Position description*#

Primary Responsibilities: #*Primary Responsibilities*#

Additional Responsibilities: #*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s: #*Required Certification/s*#

Required Training/s: #*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:- Join AU Small Finance Bank Limited's Operations and Services team as a key contributor responsible for delivering exceptional customer service while accurately assessing and valuing assets to support lending decisions. This role demands a blend of strong interpersonal skills and technical expertise in asset valuation within the financial services sector. The successful candidate will act as a liaison between customers and the bank, ensuring seamless service delivery, while also conducting thorough evaluations of collateral to mitigate risk and uphold the bank's credit standards. This position requires a detail-oriented professional capable of managing multiple tasks efficiently in a dynamic banking environment.

Responsibilities:-

Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information about banking products and services.
Conduct comprehensive valuations of various asset types including real estate, vehicles, and machinery to support loan underwriting and risk assessment processes.
Collaborate with credit and risk teams to ensure asset valuations align with regulatory requirements and internal policies.
Maintain detailed records of customer interactions, asset evaluations, and related documentation to ensure compliance and audit readiness.
Identify opportunities to enhance customer satisfaction by streamlining service processes and providing feedback to management.
Coordinate with field officers and external vendors for on-site asset inspections and verification when necessary.
Analyze market trends and property values to provide accurate and up-to-date valuation reports.
Assist in training junior staff on customer service protocols and valuation methodologies to maintain high operational standards.
Ensure adherence to all regulatory guidelines and internal controls related to customer service and asset valuation activities.
Prepare and present valuation reports and customer service performance metrics to senior management.

Skill:-

Asset Valuation Techniques
Customer Relationship Management (CRM)
Financial Risk Assessment
Regulatory Compliance in Banking
Report Writing and Documentation
Market Analysis and Research
Effective Communication
Problem Solving and Conflict Resolution
Time Management and Multitasking
Use of Valuation Software Tools
Data Accuracy and Attention to Detail
Team Collaboration and Training

Preferred Qualifications:-

Bachelor's degree in Finance, Business Administration, Real Estate, or a related field; professional certification in valuation or customer service is an advantage.
Minimum of 3-5 years of experience in customer service and asset valuation within the financial services or banking industry.

Key Performance Indicators: #*Key Performance Indicators*#

Required Competencies: #*Required Competencies*#

Required Knowledge: #*Required Knowledge*#

Required Skills: #*Required Skills*#

Required Abilities

Physical: #*Physical*#
Other: #*Other*#

Work Environment Details: #*Work Environment Details*#

Specific Requirements