Customer Service Officer (Level 2)

Skills:

·        Good Communication skills (Written & Verbal)

·        Good interpersonal and listening skills

·        Must have basic skills in usage of MS word and MS excel

·        Must have basic computer skills (Navigation and toggling between multiple screens)

·        Must have good typing speed with 30-35 WPM with 90% accuracy

·        Must be willing to work in flexible shifts (Night Shifts), multitask and be adaptable to change

·        Self-starter with an ability to work in a team environment.

·        High attention to detail and strong navigation skills

·        Proven experience in insurance domain

Job Description:

·        Processing tasks/loans assigned as per defined process SLA and providing resolutions within the timelines.

·        Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence

·        Meet daily/Weekly targets and deadlines

·        Make Outbound calls to carriers and financial institutions to obtain customer information

Adhering to company compliances and policies