Job Purpose
The Position Ensures To
- Execute all aspects related to branch operations in a timely and effective manner
- Ensure effective customer service
- Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers
Key Accountabilities
Fulfil all responsibilities in relation to:
- Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
- Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
- Support the branch operations officer in book-keeping and maintenance of documents
Job Duties & Responsibilities
- Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
- Process cash transactions, transfer transactions and clearing of instruments
- Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
- Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
- Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
- Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities
Required Experience
2-4 years Banking Experience
Education / Preferred Qualifications
Graduate preferably Banking/Commerce
Core Competencies
- Excellent interpersonal and communication skills
- Ability to build strong relationships with clients
- Responsible
- Ability to meet deadlines
- Knowledge about internal/external regulations
Technical Competencies
Work Relationship
- Team player
- Self-motivated and takes initiative
Primary Location
India-Delhi-Ashok Vihar-eLVB
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 1, 2023, 12:48:14 PM
