Customer Service Officer

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms
  
  

Additional Responsibilities

• - Support branch operations
• Participate in local marketing activities
  
  

Reporting Team

• Reporting Designation:
• Reporting Department:
  
  

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3
  
  

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3
  
  

Key Performance Indicators: - Customer satisfaction score

• Query resolution time
• Compliance adherence
  
  

Required Competencies: - Customer Orientation

• Communication Skills
• Problem-solving
• Attention to Detail
  
  

Required Knowledge: - Banking products

• KYC norms
• Branch operations
  
  

Required Skills: - Interpersonal skills

• MS Office
• CRM usage
  
  

Required Abilities

• Physical: NA
• Other: Patience, Empathy
  
  

Work Environment Details: Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India
  
  

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: