Customer Service Officer

1) Handle customer queries, complaints, and service requests through in-verbal, calls and emails in a professional and courteous manner.

2) Provide accurate information regarding insurance products, claims, policies, and processes.

Maintain customer interaction data and service records with accuracy in MS Excel and internal systems.

3) Draft and respond to emails with clarity, professionalism, and empathy.

4) Coordinate with internal teams, insurers and clients to resolve customer issues within defined timelines.

5) Ensure compliance with company policies, regulatory norms, and data security protocols.

6) Maintain a high level of customer satisfaction and contribute to retention initiatives.

7) Assist in preparing MIS reports and dashboards as required.

8) Flexibility in shift rotation and timings

Required Skills & Competencies:

1) Excellent verbal and written communication skills

2) Proficiency in MS Office (Excel VLOOKUP, Pivot Tables, Formatting, Word documentation) and Excel

3) Strong data management and record-keeping abilities.

4) Good problem-solving and analytical skills.

5) Ability to work under pressure and manage multiple tasks.

6) Positive attitude, patience, and customer-centric mindset.

7) Good team collaboration and interpersonal skills.