Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer & Valuer
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational Qualifications Preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required Work Experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
Job Brief:- As a Customer Service Officer & Valuer at AU Small Finance Bank Limited, you will play a pivotal role in delivering exceptional customer service while valuing assets and properties in accordance with industry standards. You will be responsible for ensuring customer satisfaction, resolving inquiries, and providing accurate valuations that align with the bank's financial services. This position requires a detail-oriented individual with strong communication skills and a commitment to upholding the bank's values and customer-centric approach.
Responsibilities:-
- Provide high-quality customer service by addressing inquiries and resolving issues promptly and effectively.
- Conduct thorough valuations of properties and assets, ensuring compliance with regulatory standards and internal policies.
- Maintain accurate records of customer interactions and valuation reports in the bank's database.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
- Assist in the development and implementation of customer service policies and procedures.
- Identify opportunities for process improvements to enhance customer experience and operational efficiency.
- Train and mentor junior staff on customer service best practices and valuation techniques.
- Stay updated on industry trends, regulations, and best practices related to asset valuation and customer service.
Skill:-
- Asset Valuation
- Customer Relationship Management
- Regulatory Compliance
- Data Analysis
- Conflict Resolution
- Effective Communication
- Attention to Detail
- Problem-Solving
- Time Management
- Team Collaboration
- Financial Analysis
Preferred Qualifications:-
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 3 years of experience in customer service and asset valuation within the financial services industry.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required Abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific Requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other Details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#
