T
Customer Service Manager
T
Customer Service Manager
torque and tailor- Posted 2 hours ago
- Be among the first 10 applicants
Job Description
WE ARE HIRING!
TORQUE AND TAILOR
Premium & Luxury Automotive Segment
We are looking for passionate, well-groomed and customer-centric professionals who understand the importance of delivering an exceptional luxury automotive experience.
1. CUSTOMER RELATIONSHIP MANAGER (CRM)
Open Positions: 1
Key Responsibilities:
- Manage relationships with premium and luxury car customers.
- Ensure a seamless and personalized customer experience throughout the ownership journey.
- Handle customer escalations, feedback and complaints with professionalism.
- Coordinate with sales, service, detailing and operations teams.
- Manage customer follow-ups, appointments and service reminders.
- Oversee vehicle delivery experiences and ensure customer satisfaction.
- Build long-term relationships with HNI and premium clientele.
- Develop customer retention and loyalty initiatives.
- Monitor customer satisfaction scores and service quality.
- Lead and guide the customer relations team.
Candidate Profile:
- Graduate in any discipline.
- 3–5 years of experience in customer relationship management, preferably in luxury automotive, premium hospitality or high-end retail.
- Excellent communication and interpersonal skills.
- Professional grooming and polished personality.
- Ability to handle premium and HNI customers.
- Strong leadership, coordination and problem-solving skills.
- Knowledge of CRM systems and customer management processes.
COMPENSATION
Salary: As per industry norms, based on experience and suitability.
HOW TO APPLY
Interested candidates can share their updated CV at:
[Confidential Information]
Email Subject:
- Application – Customer Relationship Manager
- Application – Customer Relationship Executive
At Torque and Tailor, we believe luxury is not just about the car; it's about the experience we create for every customer.
Join our team and be a part of the premium automotive experience!
#TorqueAndTailor #Hiring #LuxuryCars #PremiumAutomotive #CustomerExperience #CRMJobs #AutomotiveCareers #LuxuryLifestyle
TORQUE AND TAILOR
Premium & Luxury Automotive Segment
We are looking for passionate, well-groomed and customer-centric professionals who understand the importance of delivering an exceptional luxury automotive experience.
1. CUSTOMER RELATIONSHIP MANAGER (CRM)
Open Positions: 1
Key Responsibilities:
- Manage relationships with premium and luxury car customers.
- Ensure a seamless and personalized customer experience throughout the ownership journey.
- Handle customer escalations, feedback and complaints with professionalism.
- Coordinate with sales, service, detailing and operations teams.
- Manage customer follow-ups, appointments and service reminders.
- Oversee vehicle delivery experiences and ensure customer satisfaction.
- Build long-term relationships with HNI and premium clientele.
- Develop customer retention and loyalty initiatives.
- Monitor customer satisfaction scores and service quality.
- Lead and guide the customer relations team.
Candidate Profile:
- Graduate in any discipline.
- 3–5 years of experience in customer relationship management, preferably in luxury automotive, premium hospitality or high-end retail.
- Excellent communication and interpersonal skills.
- Professional grooming and polished personality.
- Ability to handle premium and HNI customers.
- Strong leadership, coordination and problem-solving skills.
- Knowledge of CRM systems and customer management processes.
COMPENSATION
Salary: As per industry norms, based on experience and suitability.
HOW TO APPLY
Interested candidates can share their updated CV at:
[Confidential Information]
Email Subject:
- Application – Customer Relationship Manager
- Application – Customer Relationship Executive
At Torque and Tailor, we believe luxury is not just about the car; it's about the experience we create for every customer.
Join our team and be a part of the premium automotive experience!
#TorqueAndTailor #Hiring #LuxuryCars #PremiumAutomotive #CustomerExperience #CRMJobs #AutomotiveCareers #LuxuryLifestyle
More Info
Key Skills
customer management processes
About Company
Skills:
google sheets , Excel, NPS, AHT, e-commerce, telephony systems, CSAT, CRM helpdesk tools, CX automation, bot flows, zendesk, Voice Operations, Quick Commerce, FCR