Customer Service Manager
Customer Service Manager
Skill Lab Services- Posted 13 hours ago
- Be among the first 10 applicants
Job Description
- Develop and implement operational policies and procedures for efficient operations.
- Enhance systems, processes, and best practices.
- Manage day-to-day operations, overseeing the operations team and department.
- Ensure organizational processes comply with legal regulations and standards.
- Uphold health and safety guidelines and enforce compliance.
- Monitors employee and team performance, offering coaching, training, and feedback for improvement.
- Handle budgets, forecasting, and resource allocation to meet strategic goals.
- Collaborate cross-departmentally to align operations with organizational objectives.
- Cultivate and maintain relationships with vendors and suppliers.
- Negotiate contracts for favorable pricing with suppliers and vendors.
- Optimize business travel processes, secure corporate rates, automate expense reports, and ensure compliance.
More Info
Key Skills
About Company
Skills:
Lead Generation, Customer Management, Loan closure, Audit of receipts, Compliance, Laisioning with various departments, Cash Collection, Record Keeping
Skills:
Aml, Core Banking Systems, Customer Service, Transaction Processing, Kyc, Regulatory Compliance, Cross-selling Techniques, Cheque Handling, Query Resolution, Cash Disbursal
Skills:
Quality Assurance, Clinical Assessment, Compliance, Medical Guidance, Documentation, Customer Interaction
Skills:
Automation, KYC checking, Lending operations, Compliance, Clearing transactions, Digitization, Operational Risk, Data Entry, Loan document verification
Skills:
project quoting tools, Stakeholder Management, Operational Excellence, Oral Communication, Interpersonal Skills, Financial Forecasting, field services management, process improvement, p&l leadership, commercial acumen, Team Leadership, Business Planning, Customer Relationship Management, vibration technology, contract management, sales strategy development, Written Communication