Customer Service Manager

Company Description

PromotEdge is a Kolkata-based integrated marketing and digital advertising agency specializing in transformative brand solutions. With a team of 53+ professionals and over 9 years of experience, we excel in brand strategy, design, web solutions, digital marketing, and audio-visual production. Our innovative and measurable EDGE-based approach ensures impactful results, helping brands connect with urban and rural audiences across India. As a Digitally Desi agency, we pride ourselves on creating meaningful brand success through storytelling and precision-driven strategies.

Role Description

This is a full-time on-site role for a Customer Service Manager located in Kolkata. The Customer Service Manager will oversee the customer service team, ensure high levels of customer satisfaction, and develop strategies to improve service standards. Responsibilities include addressing client feedback, resolving complaints, monitoring performance metrics, and fostering a customer-focused culture. The role will also involve analyzing customer data to improve processes and support decision-making.

Qualifications

• Proven experience in Customer Service Management and adeptness in delivering individualized Customer Support
• Strong commitment to maintaining high levels of Customer Satisfaction
• Exceptional Communication skills to connect with customers and lead teams effectively
• Advanced Analytical Skills to evaluate metrics, improve processes, and make data-driven decisions
• Experience in team leadership and problem-solving with a focus on customer-first solutions
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred
• Familiarity with CRM systems and other customer management tools
• Candidates from Agency background should only apply.
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