Customer Service Manager

WE ARE HIRING | CUSTOMER SERVICE MANAGER – AMC & TECHNICAL SERVICES

Premium Tech Solutions Pvt. Ltd. (PTSPL) is expanding its service operations team and is looking for a Service Coordinator who can take ownership of customer service coordination from complaint registration through final closure.

This is not a pure back-office/data-entry role. The position involves active coordination with customers, technicians, service partners, vendors and the internal technical team.

Location

Navi Mumbai

Salary

40,000 – 45,000 per month, depending on experience, communication skills and overall suitability.

What You Will Handle

You will be responsible for coordinating multiple AMC and technical service activities, including:

• Breakdown complaint registration and tracking
• Technician allocation and site-visit coordination
• Preventive Maintenance (PM/PPM) planning and monitoring
• Monitoring SLA / TAT and ensuring timely closure
• Daily follow-up with technicians and service partners
• Obtaining service reports, photographs and technical observations
• Coordinating quotations, BOQs, approvals and POs
• Tracking material/spare requirements and OEM dependencies
• Customer communication and regular service updates
• Monitoring pending and ageing complaints
• Coordinating rectification work after technical inspection
• Maintaining service trackers and preparing daily/weekly MIS
• Supporting billing and invoice documentation
• Escalating delayed or critical cases to the management
• Ensuring that every complaint is properly documented and closed

Technical Awareness Required

You do not need to be an engineer or an expert technician.

However, you should have enough technical awareness to understand and coordinate service requirements.

You should be familiar with basic terminology such as:

AC / HVAC | UPS / Inverter | Electrical | PCB | Compressor | Capacitor | Fan Motor | PM | Breakdown | BOQ | PO | AMC | SLA | TAT

You should be able to understand what a technician is reporting, communicate the requirement to the customer and know when a matter needs to be escalated to the technical team.

The Candidate We Are Looking For

We are particularly interested in candidates who have worked in:

• HVAC / AC service coordination
• Facility Management
• AMC / Maintenance coordination
• Electrical service coordination
• UPS / Inverter service
• Technical helpdesk / service desk
• Engineering service companies
• Customer service coordination involving field technicians

Experience: 1–3 years preferred.

More important than a particular qualification is your ability to:

Coordinate multiple activities simultaneously

Follow up relentlessly until closure

Communicate professionally with customers

Work confidently on Excel / Google Sheets

Maintain accurate trackers and documentation

Understand basic technical requirements

Manage deadlines and SLA commitments

Take ownership rather than wait for instructions

Escalate issues at the right time

Learn quickly and grow with the organisation

Why This Role

You will work closely with the service operations and management team and get exposure to PAN-India AMC and technical service operations, customer management, field-service coordination and service-process management.

For the right person, this can develop into a larger Service Operations / Service Management role.

Interested

Please send your updated CV to:

[Confidential Information]

Subject: Service Coordinator – Navi Mumbai

Please include your current location, total experience, current salary, expected salary and notice period in the email.

If you know someone who fits this profile, please feel free to share this opportunity with them.

Premium Tech Solutions Pvt. Ltd. (PTSPL)

Navi Mumbai | PAN-India Technical Service Operations