Customer Service Manager

SUMMARY OF THE ROLE

In this role, you will deliver excellent customer service by managing customer relationships and coordinating logistics activities. You will support or lead a team, ensure smooth operations, and drive continuous improvements to achieve high service quality and customer satisfaction.

This position is based in Ranjangaon, Pune & will report to the Logistics Manager.

Responsibilities: -

• Lead and support the customer service team, building a competent, engaged, and high-performing workforce aligned with business goals.
• Provide guidance and expertise to ensure smooth daily operations and achievement of service and performance targets.
• Manage order handling and invoicing processes in collaboration with internal teams, suppliers, and customers to ensure accuracy and efficiency.
• Monitor open orders and coordinate with production and distribution teams to improve delivery timelines and service reliability.
• Analyze reports and share clear updates on order status and expected delivery timelines with stakeholders.
• Plan and balance team workload, address customer concerns effectively, and drive continuous improvements in processes, systems, and team capabilities.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications & Experience

• Bachelor's degree in Logistics, Supply Chain, Business, or a related field.
• 3+ years of experience in customer service or logistics, including team handling.
• Basic knowledge of order management, invoicing, and supply chain processes.
• Proficiency in MS Office and ERP systems, with good communication and organizational skills.

Personal Qualities we look for

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
• Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What We offer

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:

Jotun India Private Limited

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

24.06.2026

WHO WE ARE

Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962 and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun's position in India through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!