Customer Service Manager jobs in Canada- Luxembourg - New Zealand - Ireland

URGENT HIRING !!!

location's : Canada , Australia , New Zealand ( Not In India )

Benefits : Medical Insurances , Travel allowances , Flight Tickets , Meals , etc

For more information call or whatsapp+91 8800897895

Customer Service Manager Duties And Responsibilities:

As a Customer Relationship Manager, you will be responsible for managing and enhancing the company's relationships with its customers. You will work to ensure customer satisfaction, loyalty, and retention by addressing their needs, providing solutions, and ensuring smooth communication. This role requires excellent interpersonal skills and the ability to develop long-term relationships with clients.

Key Responsibilities:

• Customer Engagement & Retention:
• Develop and maintain strong relationships with existing customers through regular communication, addressing concerns, and offering tailored solutions.
• Identify and understand customer needs, providing personalized services to ensure satisfaction and loyalty.
• Monitor customer feedback and recommend improvements to enhance the customer experience.
• Problem Resolution:
• Act as a liaison between the customer and internal teams to resolve issues or complaints promptly and effectively.
• Ensure that all customer interactions result in a positive outcome, reinforcing the company's commitment to customer service.
• Sales and Upselling:
• Promote additional services/products that align with the customer's needs.
• Meet sales targets and contribute to the growth of the company's customer base.
• Customer Onboarding:
• Facilitate the smooth onboarding process for new customers, ensuring they understand all services offered and how to use them.
• Data Management & Reporting:
• Maintain accurate customer records and update databases regularly with new customer interactions and information.
• Provide regular reports on customer satisfaction levels, trends, and issues to the senior management team.
• Collaboration:
• Work closely with marketing, sales, and other internal teams to align customer relationship strategies with business objectives.
• Assist in training and guiding junior staff on CRM best practices.