Customer Service Manager (Japan Payments)

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. However, given the business requirements of this role, you are expected to frequently travel to our Tokyo office.

We are looking for a Customer Service Manager (Japan Payments) to join our team in Tokyo. In this role, you will support our customers by handling payment-related inquiries, managing invoices, and providing financial documents accurately and on time.

You will be working closely with the Japan Sales team and internal stakeholders ensuring smooth accounts receivable operations while delivering excellent customer service and supporting day-to-day payment processes.

• Serve as the primary point of contact for customer inquiries related to payments, invoices, and financial documentation via email and phone.
• Manage the timely submission of invoices and prepare customer-requested documents, including quotations, tax invoices, receipts, transaction statements, delivery notices, and other supporting documentation.
• Resolve payment-related queries independently or collaborate with internal stakeholders to ensure timely and effective resolution.
• Build strong relationships with customers, Sales teams, and cross-functional partners to deliver a seamless payment experience.
• Support accounts receivable operations by tracking outstanding payments, assisting with collections activities, and preparing reports, metrics, and operational dashboards.
• Ensure all customer interactions and financial processes comply with company policies and applicable Japanese financial regulations.
• Identify opportunities to improve customer service, payment processes, and overall operational efficiency.

• Upto 2 years of experience in Customer Payment Operations, or customer service within a finance environment or Accounts Receivable, Finance Operations.
• Understanding of accounts receivable processes, payment operations, Japanese tax regulations, and financial documentation.
• Currently based in the Tokyo area.
• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• Proficiency in Microsoft Excel and PowerPoint, with strong communication, stakeholder management, and time management skills.
• Strong attention to detail and a customer-first mindset with a commitment to delivering exceptional service.

Preferred

• Bachelor's degree in Accounting.
• Experience working in a multinational or multicultural environment.

Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, there will be an initial screening by a recruiter, a technical assessment, and three interview rounds.

Equal Opportunity

Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere

As a remote-first organization, these are essential attributes we look for in all our candidates.

• Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.
• Documenting work that brings everyone on the same page.
• Maturity to choose between synchronous and asynchronous collaboration.
• Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

Established in 2002, Cactus Communications () is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.