Job Title: Service Manager
Location: Hosur, Tamilnadu
Employment: Full time
Experience: 7-10 Years of relevant experience in DG Set, and Electrical Switchgear
Education: Diploma / B.E. in Electrical, Electronics or other related branches.
Key Responsibilities:
- Lead and manage a team of site/service engineers across multiple locations or projects.
- Oversee operation and maintenance of DG sets (Diesel Generators), HT & LT panels, transformers, and switchgear systems.
- Ensure accurate interpretation of electrical wiring diagrams and effective troubleshooting of faults.
- Supervise handling of various circuit breakers (ACB, MCCB, MCB, etc.) and ensure safety compliance.
- Drive customer satisfaction by ensuring timely query resolution, proactive communication, and service excellence.
- Manage and monitor Annual Maintenance Contracts (AMC), ensuring SLA adherence and client retention.
- Coordinate with internal teams, vendors, and clients for smooth service delivery and escalation handling.
- Maintain service documentation, reports, and performance metrics for internal review and client audits.
Preferred Skills:
- Strong technical foundation in electrical systems and power distribution networks.
- Working knowledge of UPS systems, battery chargers, and Variable Frequency Drives (VFDs).
- Proven ability to lead teams, delegate tasks, and mentor junior engineers.
- Excellent communication and interpersonal skills for client interaction and team coordination.
- Familiarity with service planning, AMC lifecycle, and customer support protocols.
Qualifications & Experience:
- Diploma or Degree in Electrical Engineering.
- 710 years of experience in electrical service operations, with at least 35 years in a supervisory or managerial role.
- Experience in industrial, facility management, or manufacturing setup preferred.
Benefits:
- Best in-class working environment.
- Best in-class salary.
- Awards & Recognition.
- Festival celebration.
