Customer Service

Company Description LG Home Comfort is an HVAC company focused on providing installation and repair services for furnaces, air conditioners, hot water tanks, tankless water heaters, and water purification products. The team has specialized expertise in managing complex and challenging HVAC appliance installations. LG Home Comfort is committed to delivering reliable, high-quality service that ensures safety, comfort, and efficiency for customers. The company values professionalism, technical excellence, and responsive customer support in every service interaction.

Role Description

We are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate should have experience handling Canadian clients through an international voice process, be proficient in Salesforce CRM, and possess excellent communication and problem-solving skills. The role primarily involves scheduling service appointments, resolving customer queries, and ensuring a seamless customer experience.

Key Responsibilities

Handle inbound and outbound customer calls from Canadian clients in a professional and courteous manner.

Schedule, reschedule, and coordinate service appointments for products.

Resolve customer inquiries, complaints, and service-related issues over calls and emails.

Accurately update customer information, service requests, and case details in Salesforce CRM.

Coordinate with field technicians and internal teams to ensure timely service delivery.

Follow up with customers regarding service status, appointments, and issue resolution.

Maintain high levels of customer satisfaction by providing prompt and effective support.

Meet established service quality, productivity, and customer satisfaction KPIs.

Ensure all customer interactions are documented accurately in Salesforce.

Salary Budget : 5LPA

Company Details: Company Name: LG Home Comfort

Shift timing : Rotational shift (2 days off in a week) Comfortable doing Night Shifts

Address : B1-003, Boomerang, Yadav Nagar, Chandivali, Powai, Mumbai, Maharashtra 400072.