Customer Service || International Voice

• Handle inbound and outbound calls for international customers, ensuring high-quality service delivery.
• Respond to customer queries, complaints, and requests promptly and professionally.
• Provide accurate product/service information and guide customers through solutions.
• Log customer interactions, issues, and resolutions in CRM systems.
• Follow up with customers to ensure issue resolution and satisfaction.
• Adhere to call quality, productivity, and SLA targets.
• Escalate unresolved issues to higher support tiers or relevant departments.
• Maintain confidentiality of customer and company information.
• Work in rotational shifts to support different time zones as required.

Requirements:

• 1 to 5 years of experience in an international voice process (BPO/KPO preferred).
• Excellent English communication skills (both verbal and written).
• Strong customer service orientation and active listening skills.
• Ability to handle difficult customers and resolve conflicts effectively.
• Familiarity with CRM tools and call center technology.
• Willingness to work in night shifts and rotational schedules.