Customer Service || International BPO

Manning Consulting

Chennai, Noida

2-7 Years

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Posted 23 days ago
Over 100 applicants

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Job Description

Handle Customer Queries: Manage inbound and outbound calls, emails, and chat for international clients, ensuring a high level of customer satisfaction.
Issue Resolution: Provide accurate information, troubleshoot issues, and resolve customer concerns in a timely and professional manner.
Process Adherence: Follow standard operating procedures (SOPs) and compliance guidelines.
Customer Experience: Maintain empathy, patience, and professionalism in every interaction to ensure positive customer experiences.
Documentation: Record and maintain customer interactions, feedback, and actions taken in the CRM system.
Collaboration: Coordinate with internal teams to escalate and resolve complex cases.
Performance Targets: Achieve KPIs such as first-call resolution, response time, and customer satisfaction scores.
Shift Flexibility: Work in rotational shifts including night shifts, as per international time zones.

More Info

Job Type:

Permanent Job

Industry:

Human Resources

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Manning Consulting

Manning Consulting is a proactive Executive Search firm based in New Delhi, dedicated to helping organizations enhance productivity through the effective use of human resources. We specialize in senior management and leadership recruitment across niche domains, including Analytics, Actuarial Science, Investment and Business Research, Foreign Languages Consulting, Digital Automation, and Robotics. Our focused approach ensures we connect top-tier talent with the right opportunities, driving growth and long-term success for our clients.

Job ID: 123848107

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