Customer Service || International BPO

Role Overview:

We are looking for customer service professionals to handle inbound/outbound calls, chats, or emails for our international clients. The role requires excellent communication skills, problem-solving abilities, and a customer-first approach.

Key Responsibilities:

• Handle customer queries via phone, email, or chat for international clients.
• Provide accurate information and effective solutions within agreed timelines.
• Ensure a positive customer experience through active listening and empathy.
• Maintain call/chat/email quality standards and follow company protocols.
• Document all interactions in the CRM system accurately.
• Collaborate with team members and escalate issues to supervisors when required.
• Meet process KPIs such as AHT, FCR, and CSAT.

Eligibility Criteria:

• Minimum 1 year of experience in International BPO customer service (freshers with excellent communication may also apply).
• Willingness to work in night shifts/rotational shifts.
• Graduation preferred; undergraduates can also apply.