Customer Service Intern

Position: Customer Service Intern (UK Process)

Location: In-Office

Shift Timings: 2:00 PM to 11:00 PM (UK Shift)
Internship Duration : 3 Months

About the Role

We are looking for enthusiastic, confident, and career-oriented interns to join our UK Process team. This internship is ideal for final-year students and fresh graduates who want to gain practical experience in international customer service, communication, and financial services.

As an International Customer Service Intern, you will interact with UK-based customers, understand their requirements, and assist them through the initial consultation process while learning industry best practices and professional communication skills.

Key ResponsibilitiesCustomer Communication

· Contact and engage with UK-based customers.

· Build professional relationships through effective communication.

· Understand customer requirements and provide relevant information.

· Maintain a positive and professional approach during all customer interactions.

Customer Assessment

· Gather and verify customer information accurately.

· Understand customers financial situations through structured conversations.

· Demonstrate empathy and professionalism while handling customer queries.

Industry & Process Learning

· Gain exposure to the UK Financial Services industry.

· Learn customer consultation and fact-finding techniques.

· Understand various categories of debt management solutions available to customers.

· Learn to explain financial concepts in a simple and customer-friendly manner.

CRM & Documentation

· Accurately update customer information in the CRM system.

· Maintain detailed records of customer interactions and follow-up activities.

Compliance

· Adhere to company policies, quality standards, and data privacy guidelines.

· Maintain professional conduct during all customer interactions.

Eligibility CriteriaEducational Qualification

Preferred:

· Pursuing Final Year B.Com (Regular or Distance Learning)

· Pursuing Final Year BBA (Regular or Distance Learning)

· Pursuing Final Year M.Com (Regular or Distance Learning)

· Pursuing Final Year MBA (Regular or Distance Learning)

Fresh Graduates can also apply.

Qualifications Required

· Excellent verbal and written communication skills.

· Good listening and interpersonal skills.

· Basic computer knowledge.

· Basic research skills and familiarity with AI prompting tools.

· Able to work comfortably in a desk-based environment and use a computer throughout the workday.

· Comfortable commuting independently to the office location.

· Adaptable, proactive, and willing to learn.

· Comfortable working in a competitive and performance-driven environment.

What You Will Learn

· Sales Techniques

· CRM Management Tools

· Objection and Rejection Handling through Cold Calling Exposure

· Financial Services Industry Knowledge

Internship Benefits & Perks

· Performance-Based Incentives

· Internship Completion Certificate

· Fixed Saturday & Sunday Off

· Professional Training & Mentorship

· Internal Job Posting (IJP) Opportunities

· Full-Time Employment Opportunity after 3 Months (Performance-Based)

Stipend & Career Opportunity

Stipend: ₹10,000 – ₹12,000 Fixed Per Month + Performance-Based Incentives