The ideal candidate to be from Freight Forwarding Industry, knowledge on Ocean Freight in terms of FCL / LCL, Air Freight, Road Transport, Custom clearance, Pricing . Needs to ensure the proper timely movement of freight, while providing an exceptional customer service. Should be a proactive and willing to learn and develop.
Major Duties and Responsibilities:
Customer service
- Delivery best in class customer service to our customers at all times.
- Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we meet or exceed customer expectations.
- Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
- Ensure all customers standard operating procedures are followed
- Working with multiple stake holders internal and external parties
Operations
- Understand department process flow, constantly looking for areas of improved efficiency.
- Track and trace shipments as required. To ensure pro-active customer communication. (e.g. booking deliveries in advance or notifying customers of delays, etc.)
- Each milestone should be up to date air / ocean.
- Timely delivery of freight to customers.
- Ensure accurate and timely data entry into operating systems, as per the operating process standards.
- Ensuring all check of the workflow is complete and any exceptions are dealt with before the day end.
- Meet KPI standards, as per the company's procedures.
- Knows how to make booking on the carrier portal, work systems like Intra / ODEX etc
Service provider Management
- Contribute to maintain strong relationships with our Service Providers and approve payment of their invoices timely.
Compliance
- Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Finance
- Record billing, all charges associated to consignments are noted and communicated to the billing team.
- Support with billing as required/requested.
- Support with accounting queries as required/requested
Qualifications
- At least 1 - 3 years of relevant work experience
- Understanding of international freight documentation process.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
