Black & Grey HR is hiring for a leading home textiles manufacturing and export company with a strong global presence and a growing footprint in the e-commerce segment. Our client is looking for a Customer Service Executive (Senior Executive Officer level) to manage customer order coordination, communication, and execution for their international markets.
The Customer Service Executive will be responsible for managing the end-to-end customer order lifecycle, ensuring seamless coordination between internal teams, customers, and logistics partners. The role requires strong communication skills, operational coordination, and experience working with export documentation and e-commerce operations.
This position operates in a hybrid work model, requiring the candidate to be present in the Noida office for approximately 23 hours daily, with the remaining work carried out remotely.
Key Responsibilities
- Manage end-to-end customer order processing from order confirmation to final delivery.
- Coordinate with internal teams including production, logistics, and sales to ensure timely order execution.
- Handle customer communication, responding to inquiries, updates, and resolving issues efficiently.
- Prepare and manage export documentation in coordination with logistics and compliance teams.
- Track shipments and ensure smooth order fulfillment and post-shipment follow-ups.
- Maintain accurate records of orders, shipment schedules, and customer interactions.
- Ensure high levels of customer satisfaction through proactive communication and problem resolution.
Requirements
- 46 years of experience in customer service, order management, or client coordination.
- Background in home textiles, manufacturing, or related export-oriented industries preferred.
- Prior exposure to e-commerce operations is highly desirable.
- Experience handling export documentation and international order coordination.
- Strong communication, coordination, and problem-solving skills.
- Ability to work effectively in a US shift environment.
Benefits
- Attractive Salary + Benefits
