About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
I) Position Summary
- Key Objective / Purpose of the Job
The Key Objective Of The Position Is To
- Ensure seamless functioning of IP Products & Services by validating new developments, enhancements, and fixes through comprehensive User Acceptance Testing (UAT).
- Maintain service delivery quality by proactively identifying, tracking, and resolving order failures, data integrity gaps, and automation issues by coordinating with crossfunctional and IT support teams.
- Major Activities
- Execute UAT for new requirements, enhancements, and fixes related to IP Products/Services across BSS/OSS workflows, ensuring coverage of all functional scenarios.
- Conduct UAT for autoconfiguration and servicevalidation processes for IP Products/Services, ensuring endtoend service readiness.
- Perform postproduction deployment sanity checks to confirm successful implementation of enhancements/fixes and mitigate service impact.
- Identify and analyze productionstuck orders caused by data inconsistencies or automation failures, and coordinate resolution with crossfunctional teams (CFTs) and IT support.
- Track raised issues to closure, ensuring implementation of permanent fixes wherever applicable.
- Support rootcause analysis (RCA) for failure cases and follow up with CFT/IT teams for solution deployment.
- Conduct dataintegrity audits, perform corrections, and support system cleanup activities to maintain accuracy and consistency across platforms.
II) Person Specification
- Essential Qualifications
- Bachelor of Engineering/Technology in Telecommunication, Computer Science, or an equivalent discipline.
- Minimum 2 years of relevant experience in networking, IP services, or related telecom operations.
- Requisite Skills
- Technical Skills
- Strong understanding of network fundamentals, including routing protocols (Static Routing, BGP, OSPF), switching, IP/MPLS, and MPLSbased VPNs.
- Knowledge or Handson exposure to Python, AI/ML concepts, and automation tools for operational improvement and scripting would be added advantage.
- Functional Skills
- Good understanding of telecom systems and operational processes, especially BSS/OSS workflows.
- Clear grasp of automation logic, service workflows, and system interactions would be added advantage.
- Behavioral Skills
- Systematic and structured approach to managing tasks and problem areas.
- Strong analytical and problemsolving abilities.
- Effective communication skills for coordination with crossfunctional teams and IT stakeholders.
- Work Experience
- Practical experience in IP network device configuration, testing, and change management activities.
- Handson configuration and troubleshooting experience on OEM devices such as Cisco, Nokia, Huawei, and Juniper.
- Exposure to IP/MPLS technologies and MPLSbased VPN solutions (desirable).
- CCNA or equivalent certifications (Juniper/Nokia) would be an added advantage.
- Minimum 2+ years of experience in the networking domain.
