Customer Service Executive

Company Description

SARTH is a pioneering legal technology initiative offering a FREE-TO-USE APP that brings seamless access to the complete court case lifecycle for all Indian citizens, institutions, and lawyers. It provides real-time updates on hearings, judgments, and other case details from all Courts, Forums, and Tribunals across India. With a commitment to innovation and accessibility, SARTH aims to revolutionize the legal landscape for stakeholders across the country.

Hiring: Customer Service Executive — Sahibabad, Ghaziabad (On-Site)

Company: Soolegal Technologies Pvt. Ltd.

Job Location: 16/2 E, Sahibabad Industrial Area Site 4, Sahibabad, Ghaziabad, Uttar Pradesh 201010

Experience: 2–3 years

Employment Type: Full-time

Immediate Joining

We are looking for a Customer Service Executive to join our team in Delhi. The role involves interacting with new users registering on the Sarth legal app and gathering meaningful feedback to help us improve the platform used by citizens, lawyers, law firms, and the wider legal fraternity across India.

Key Responsibilities:

• Call newly registered Sarth users daily and understand their onboarding experience
• Take structured feedback on app usage, challenges faced, suggestions, and overall satisfaction
• Maintain detailed call logs, feedback reports, and follow-up requirements
• Assist users in basic troubleshooting and guide them on app features
• Share user insights with the product and support teams for improvements
• Ensure high-quality communication and user satisfaction

Requirements:

• Excellent verbal communication skills in English and Hindi
• Strong people skills and a friendly, patient approach
• Ability to articulate user feedback clearly
• Basic understanding of mobile apps; interest in legal/tech domain is a plus
• Prior customer service experience preferred

What We Offer:

Competitive salary

Opportunity to be part of a fast-growing legal-tech platform

Supportive team and growth-oriented environment

How to Apply:

• Interested candidates can send their resume to [Confidential Information] or DM directly.