Customer Service Executive

Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly, handle and resolve customer inquiries, complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Process orders and requests
• Organize workflow to meet customer time frames
• Direct requests and unresolved issues to the designated resource
• Keep records of customer interactions and transactions
• Manage administration
• Support, communicate and coordinate with Sales team and internal departments

Requirements

• Min GCE N or O Level or equivalent
• Bilingual in English and Mandarin to interact with Mandarin speaking customers
• Experience in sales support / customer service would be an added advantage
• Knowledge of customer service principles and practices
• Customer Service Oriented
• Dedicated team player with ability to work under pressure and deliver results
• A meticulous and responsible employee
• Able to work independently with minimum supervision
• Knowledge of relevant computer applications
• Able to work independently

Interested candidates you may submit your resume in word format to [Confidential Information]. Do note that only shortlisted candidates will be notified.

Chai Timolty

Quess Selection & Services

EA Licence Number: 23C2060

R1331005

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.