Customer Service Executive | Pune

Description

We are seeking a Customer Service Executive to join our team in Pune. The ideal candidate should have 1-2 years of experience in customer service with excellent communication and problem-solving skills. The role requires the ability to handle customer queries and provide timely and accurate solutions to their problems. If you are passionate about customer service and have a desire to work in a fast-paced environment, we would love to hear from you.

Responsibilities

• Handling customer queries via calls, emails, and chat
• Providing timely and accurate solutions to customer problems
• Maintaining customer records and updating the database
• Resolving complaints and escalating issues to the relevant department
• Coordinating with other teams to ensure customer satisfaction
• Maintaining a positive and professional attitude towards customers
• Meeting and exceeding customer service targets

Skills and Qualifications

• 1-2 years of experience in customer service
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to work under pressure and meet deadlines
• Good organizational and time-management skills
• Proficiency in using CRM software and Microsoft Office
• Bachelor's degree in any discipline