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Title: Customer Service Executive- IP Engineer L2/L3 Routing and Switching
Job Description:
Experience Level: 2-5 yrs Customer-Facing and Flexible to Work in Australian Business Hours (03:30 AM to 12:30 PM IST / 02:30 AM to 11:30 AM IST)
Role: Global Clients/Customer Facing role.
Role Overview: Enterprise Services
Provisioning, Testing, and Migration Engineer will be responsible for provisioning, configuring, and troubleshooting access network and services for enterprise customers. The role demands a strong technical foundation in Carrier Ethernet, IP routing, and switching, alongside the ability to manage escalations and support field engineers. This is a hands-on role requiring
adherence to agile delivery processes, stakeholder communication, and the flexibility to work in secure environments or shifts.
Key Responsibilities:
Provisioning:
Testing and Migration:
Collaboration: Engage with global customers, providing regular updates on provisioning and testing. Work closely with cross-functional teams to deliver
end-to-end enterprise network solutions. Ensure compliance with workplace health and safety (WHS) policies.
Additional Requirements: Work shift hours as required, including in secure rooms if necessary.
Required Skills and Experience:
Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP. Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903.
Experience with enterprise voice switching and provisioning - C20, Ribon SBC, Ribon PSX. Excellent troubleshooting skills, with the ability to articulate issues clearly. Hands-on experience with packet tracing and analysis tools like Wireshark and Geoprove.
Experience in working on various Vendor platforms, Transmission systems and Network management system applications such as Huawei U2000, Cisco EPM, Nokia NFM, and TeMIP.
Experience working in access aggregates Cisco ASR, Juniper and Huawei, IP access routers CISCO NCS540, ASR903
Preferred Qualifications: Certifications: CCNA/CCNP.
Adaptability to flexible time schedules and the ability to work independently. Effective verbal and written communication skills. Can-do attitude with excellent time management and multitasking capabilities.
Workplace Health and Safety (WHS) Responsibilities:
Actively contribute to maintaining a safe and compliant workplace. Adhere to all workplace health and safety standards.
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 143899877
