Search by job, company or skills

T

Customer Service Executive - Project Planning & Implementation

new job description bg glownew job description bg glownew job description bg svg
  • Posted 2 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job DescriptionResponsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs

Responsible Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control

Manage the integration of vendor/partner tasks, track and review vendor/partner deliverables

Provides guidance and expertise in project management using a structured project management methodology to define and carry out business objectives

Provides technical guidance to the project team, handles issues/risks and manages deliverables/timelines associated with the project and/or dependent projects

Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits

Allocate project roles as per project requirements. Engage and lead the virtual team throughout the project. Develop and maintain relationships across the Technology

Tracking the progress against the baseline plan and, when a problem can impact the commitments made with a customer, reporting alerts to the project organization and escalates all issues to management chain

Responsible for change request, planned events and manage changes and adhere to the change management system defined for the projects

Responsible for ensuring requirements documentation is established upon milestone date, coordinates with respective team/stakeholder if process documentation is needed for specified project, responsible for loading artifacts into Customers systems per established process, creates and manages detailed project plan

Monitor and control the performance and quality of the project to meet the deliverables, Hold regular progress & stakeholder meetings, stage review meetings and closure meetings

Ultimately responsible for a successful end to end delivery of the project

More Info

Job Type:
Industry:
Employment Type:

About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 136784285