Customer Service Executive - Program Management

The candidate must have Min 2 years of hands-on experience in Infinera or Any other DWDM Equipments.

Skills Required :

• Should have Working experience in(DNA) Digital Network Administrator andknowledge inDTN, DTN-X, XT & OA nodes
• Should have Working experience inInstallation & De-installation of TIM/TOM, OTM card, AOFX card, and XT nodes
• Good Knowledge ofTNMS (Transcend Network Management System) and Groove G30& G40 nodes
• Experience inCircuit provisioning in DNA & TNMS
• Knowledge ofSoftware Upgrades

Key Responsibilities

• Manage all operations with respect to installation support and network service configuration management
• Manage implementation for any new network updates
• Manage Server upgrades and Software Upgrades
• Design the network to ensure adherence to the timelines and hand over to project implementation team
• Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary
• Handle requirements like addition/removal of equipment and issues during migration to new circuits
• Scheduling the Tech on site and Provide technical expertise for ensuring smooth integration of network and system solutions/network improvement
• Ensure that all installation functions are performed in a timely fashion to meet specifications
• Ensure adherence to process and timelines, maintenance of systems like PSR in Sales Force
• Responsible for the configuration of Channel Turnup and network components to meet design specifications
• Manage and monitor planning and delivery of orders in terms of configuration management
• Managing the NCF projects
• Managing FDR pulls and Temp log analysis
• Reviewing the AMC QA documents
• Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications
• Manage and monitor planning and delivery of orders in terms of configuration management
• Design the network to ensure adherence to the timelines and hand over to project implementation team
• Drive change management initiatives, make change requests and monitor change processes and IT initiatives to ensure delivery of a tested active service layer to the customer on time at optimal costs
• Diagnose, troubleshoot, and resolve problems, and take corrective action when necessary
• Provide technical expertise for ensuring smooth integration of network and system solutions/network improvement
• Ensure that all installation functions are performed in a timely fashion to meet specifications
• Ensure adherence to process & timelines, maintenance of systems like NIMS & Cramer
• Handle requirements like addition/removal of equipment and issues during migration to new circuits

Minimum qualification & experience :

Relevant experience in network infrastructure project management and on field experience

Desired Skill sets :

Hands experience with Fiber optics cable installation and termination
Routing, Switching and IP Knowledge
Experience in Designing and documenting Network layouts in terms of Fiber, Voice, and Data Paths
Network / Voice certifications preferred.
Knowledge in networking concepts (ports and protocols)
Knowledge of Switch configuration, ports, access ports, trunk ports and port security and spanning tree protocols
Knowledge in Access - Ethernet, Broadband