Customer Service Executive - Platform Planning & Network Design

Responsible for driving day to day system and service engineering and operations. This is an operational role within Fibre/Mobile services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes

Major Responsibilities:

Manage PO lifecycle, WBS governance, budget utilization, supplier payments, and financial controls. Coordinate with Delivery Managers, Program Managers, suppliers, and stakeholders to resolve project blockers. Drive AI, RPA, Power Platform, and automation initiatives to improve productivity and reduce operational costs. Support network planning, design governance, milestone tracking, and mobile site deployment activities. Develop project plans, schedules, risk mitigation strategies, dashboards, and executive reports. Lead Continuous Service Improvement (CSI) initiatives and operational excellence programs. Mentor team members and support performance, compliance, and capability development.

Personal Qualities:

Strong leadership and stakeholder management skills. Excellent analytical, problem-solving, and decision-making abilities. Results-oriented with a focus on operational excellence and customer satisfaction. Effective communication and cross-functional collaboration skills. Strong commitment to continuous improvement, innovation, and digital transformation.

Key Performance Indicators:

On-time project delivery within budget and quality targets. Compliance with customer SLAs, KPIs, and governance requirements. Customer and stakeholder satisfaction. Touch-time reduction and productivity improvement through automation. Cost optimization and operational efficiency improvements. Successful delivery of Continuous Service Improvement initiatives.

Qualifications:

Bachelor's Degree in Electronics & Communication Engineering. 5+ years of Telecom Project Delivery and Network Deployment experience. Expertise in Supplier Management, and Project Governance. Strong experience in stakeholder management, budgeting, planning, and service delivery. Tools & Systems Site Tracker, CRAMER, Smallworld PNI (GIS) Wireless Technologies (4G & 5G) Automation Anywhere, UiPath Microsoft Power BI, Power Apps, Power Automate Microsoft Copilot Studio VBA Macros, Advanced Excel SAP, PEGA Python, SQL, Oracle, .NET AI/ML, Generative AI, Autonomous Networks